Windows 10 freezes but sound continues

Windows 10 freezes but sound continues

If the video freezes on one image but the sound continues when you watch a title, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue. If you're not already at the home screen, hold the PS button in the middle of the controller, select Quitthen select Yes to return to the home screen. Navigate to Game Data Utility and highlight Netflix. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes. Select Settings. Windows will check for updates. If it does not, select Check for updates.

You may need to obtain a graphics driver compatible with Windows If you are unsure how to do this, contact your computer manufacturer for further assistance. If you already have a graphics driver compatible with Windows 10, uninstall the driver and reinstall it.

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If you need assistance, contact your computer manufacturer. If you have updated to the most recent graphics driver compatible with Windows 10 and are still experiencing this error, contact your computer manufacturer.

If there is no graphics driver compatible with Windows 10 available for your computer, play Netflix in a browser. If you are already playing Netflix in a browser, try an alternate browser, such as Google ChromeMozilla Firefox or Opera. We are currently researching this error.

To help us investigate, please contact customer service. Help Center Help Center. Try 30 Days Free Sign In. Back to Help Home. Restart your device. Select My Fire TV.

Windows Media Player Freezes Video but sound continues ok

Select Restart. Try Netflix again. Android TV. PlayStation 3. Delete Saved Game Data. Begin from the PS3 Home Screen. Navigate to Game. Press the Triangle button on the PlayStation controller. Select Delete. Select Yes. Restart your Roku. Unplug your Roku from power for at least 10 seconds. Plug your Roku back in.Jump to content. You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality. Posted 20 February - PM.

Originally I thought my issue was game or even driver specific, but I ran into it again on a different game today, so I figured I should ask on here.

windows 10 freezes but sound continues

So here goes. My issue is that my computer will randomly freeze sometimes while playing games, and its usually in locations that aren't really graphics intensive. The three places it's happened so far are World of Warcraft multiple times, several of those in the same areaArma 3 only onceand now Tom Clancy's The Division Open Beta twice in the same area. I originally thought it was just an issue with World of Warcraft, but then it happened on Arma 3, and after a while it stopped happening altogether.

Just today I tried the Division Open Beta and it happened again. I can still hear sound just fine, which in and of itself isnt that strange: a sound file could be really long and just continue to play while the computer is frozen, but I can still hear people talking over VOIP too, however, unlike other similar issues that I've read about, I cannot interact with the program at all.

Clicking, pushing buttons, etc do not produce any new sounds, and the people on VOIP cannot hear me talking to them. I have to hard reboot. What drives me insane is that no errors show up in Event Viewer or even in WhoCrashed, so I have no idea what is causing it.

I've read around and didnt see anything that helped, and the few threads I saw that were similar didn't sound like my issue. Here's what Ive tried: -Updating graphics drivers, clean installation -Ccleaner -Checking Event Viewer nothing shows up, there were event logs for Nvlddmkm crashes, but the critical crashes produce no events except loss of power to the kernel when I hard reset -Turning off power save in the Ethernet adapter options -Benchmarking drives via Defraggler both turned up "GOOD" -Ran mdsched with 2 passes returned no issues -Rolling back graphics drivers Im running a GTX with 16GB RAM on an i7 k, 64 bit Windows 7.

windows 10 freezes but sound continues

I think the CPU has been factory overclocked from 3. Ive read people suggesting a mobo issue, but really I'd like to see if there's anything else it could be, since Im not really in a position to replace my mobo right now.

I can post dxdiag and msinfo reports if needed. Thanks for your help. I should note that turning all the settings down from High auto-detected to Medium kept me from crashing in that area, and turning down one of the settings on WoW has kept me from crashing since too, but why are graphics causing my whole computer to freeze? Especially on a GTX ? Posted 21 February - AM. If there are no errors, yet you continue to have a problem - then the most likely problem is a hardware malfunction that occurs outside of the range that Windows is able to see.

Actually, most of the freezing with sound still playing errors that I've seen are due to problems with the video card NOT the motherboard. But we'll have a look at the logs and will ask you to run some tests so we can hopefully nail the problem down. Start with the video tests simply because of my suspicions that I stated in the beginning of this post.

Posted 21 February - PM.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

When i try to play a video any the screen freezes on the first frame and the sound continues. I would suggest you to update latest video card drivers from the device manager, please follow the steps:. You must be logged on as an administrator to perform these steps.

If you're prompted for an administrator password or confirmation, type the password or provide confirmation. In the list of hardware categories, find the device that you want to update, and then double-click the device name.

Click the Driver tab, click Update Driverand then follow the instructions. If you're prompted for an administrator. If updating your driver software doesn't solve the problem, try reducing or turning off video hardware acceleration by doing the following. Open Screen Resolution by clicking the Start button, clicking Control Paneland then, under Appearance and Personalizationclicking Adjust screen resolution.

windows 10 freezes but sound continues

Click Advanced Settingsclick the Troubleshoot tab, and then click Change settings. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration. Download and install the latest codec on the computer. To do so, please refer to the link mentioned below. In addition, you can refer the link mentioned below on how to troubleshoot windows media player problems. I hope this information helps. Please get back to us if you have any more questions about this issue.

Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. Macduv Created on December 15, This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Jump to content. You currently have javascript disabled.

Several functions may not work. Please re-enable javascript to access full functionality. Posted 17 October - AM. About 3 days ago I upgraded from Windows 8. It has happened 5 times in the last 2 days, and 4 out of 5 it happened after a couple hours of playing World of Warships. This time, instead of hard resetting, I held the power button until the PC completely stopped working.

The system just freezed, sounds kept playing, sometimes it was possible to move the mouse cursor. If possible, I'd like to avoid updating the BIOS since this mobo of mine only comes with one and I'm in no position of buying another one now in case something goes wrong. No problems were found in any of these.

How to Stop HD Video from Freezing while Playing in VLC

Sandisk SSD Dashboard software doesn't accuse any signs of failure. Posted 18 October - AM. As such, BIOS updates become more important. And, we find that updating the BIOS will often solve problems. In cases like this where you're reluctant to update the BIOS - I suggest waiting to do this until it's the only thing left to try.

Start with the video tests Furmark and Video2but complete all the tests and let us know the results. Posted 18 October - PM. Thank you very much for replying.

I have yet to test it on games and other applications, but I'll give it a try and post the results here. Posted 19 October - AM. This is just in case there has been a more recent update.Log In Log In Register.

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Doctor made me take a drug test! Happy Birthday shiroiusagi! A Random bore-induced B…. On the verge of quitti…. Active Mis and Dis informatio…. Looking for a playthrough Y…. Happy Qingming Festival…. Shady Sands. My top ten favorite bands o…. What can we do with lag abus…. Customize Sidebar Screen freezes but game continues. Post a Reply. I have lost something like the last 7 of 10 games because of this bug basically the screen freezes - though I can still see cursor moving - and the game continues I can hear sounds and even control units I just can't see anything beyond whatever was on the last frame.

I have a laptop with an nvidia card running windows 8. I searched and tried fixes like adjusting settings and it seemed to work for a couple of weeks then it came back and hit me almost every game or two without any changes to my system. Don't suppose anybody had this problem and found a working fix because as it stands I can never play sc2 again without buying a new non nvidia computer I have had no problems with any other games and yet I seem to get new issues on a regular basis with no rhyme or reason.

This problem has plagued me forever now too, it happened to me 4 times last night. I used to have this issue when running 8. There is a thread on bnet where you can post hardware specific information for this exact problem, but it's just one of those things you post to but don't actually hear back from.By brokenfateMarch 13, in Performance. For a few updates now my game has been freezing but it continues to play audio in the background.

I doubt its my monitor or pc bc this game is the only one i have the problem in. But ive tried everything reinstalling windows, my drivers twice now, reinstalling warframe, verifying and optimizing my cache and turning all possible settings down to no avail. Same here. This issue has been happening to me for more than a year.

They still haven't fixed it. Try opening a support ticket. Today I logged in, the daily reward spin has started and then the game froze. I got this problem too.

I don't know why i try to clean install driver and set everything to low it still happen. Nah dude SLI is not the culprit here. I've tried using a single card - same result.

I've heard ppl reporting this issue with single GPU. Don't wanna run ahead of the train but apparently I've managed to fix this for my system. I hope my solution will help at least some of you guys. Here's what I did. If I crash or freeze again, I'll report here today or tomorrow. I think the problem still remains though.

I'm not tech savvy at all, but it looks like there's some sort of disconnection between GPU driver, setting in NVidia control panel and ingame display settings. Can they even fix this? I don't know. Any news?Menu Menu. Search Everywhere Threads This forum This thread.

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Windows 10 freezes but sound continues to play and SSD disappears from BIOS

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My Pc freezes randomly while gaming or simply Idlesound continues then reboots. Thread starter tiagoris97 Start date May 11, Sidebar Sidebar. Forums Software Windows JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. Previous Next Sort by votes. May 11, 15 0 10 0. Microsoft Windows 10 I also have my pc connected to an UPS if it matters for this. This has been bothering me for quite a while, I have brought my pc to specialists that built my pc through parts and they weren't able to resolve this problem, hopefully you guys can help me.

I think it might be my graphics card or the motherboard. Things i have tried: -Tested my ram using memtest PuperHacker Reputable. Jun 25, 11 5, PuperHacker :.

How to Fix Your PC When It Freezes When Gaming (5 DIFFERENT FIXES!)

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